You can reach us by email at info@aurorathreads.com . We aim to respond to your questions within 2 business days .

We aim to deliver orders within 5 working days . During busy periods or promotions, delivery times may be slightly longer.

Once your order has been shipped, you will receive an email with a track & trace code. This allows you to track your package in real time. Check your spam folder if you cannot find this email.

Yes, we ship worldwide. Shipping costs and delivery times vary by country and are clearly displayed during the checkout process.

To ensure prompt delivery, we will begin processing your order immediately. As a result, orders cannot be modified or cancelled. You may return unwanted items according to our returns policy.

We accept multiple secure payment methods, including:

• iDEAL
• Credit cards (Visa, MasterCard, AMEX)
• PayPal
• Other local payment methods depending on your location.

You can return items within 14 days of receipt, as long as they are unworn, unwashed and in their original condition, including tags. Please note that the return costs are at your own expense.

Send an email to info@aurorathreads.com with:

• Your order number
• The items you wish to return
• Optional: reason for return
  You will then receive instructions and the return address.

Yes, you can exchange items for a different size or color. Please report your desired exchange during the return process. Once we receive your return, we will send the replacement within 5 business days .

Once your return is received at our warehouse, we will process it within 10 business days . You will receive a confirmation once the refund or exchange is completed.

• Items must be in original condition, with undamaged tags and packaging.
• Shipping costs are non-refundable.
• Sale items are not eligible for refunds, but can be exchanged or redeemed for store credit.

Once your return is approved, the amount will be refunded to the original payment method within 14 days . Please note that it may take up to 3 days for the refund to appear on your account.